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Research Report #1

Communication Effectiveness in Higher Education

Publication Price: $250.00

Publication:

Communication Effectiveness in Higher Education

Price:

$250.00

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Researchers:  Steven Keith Platt, Director & Research Fellow; and Justin Greenfield, Research Associate, Platt Retail Institute.

Abstract:  In this PRI Research Report, the results of a study examining the use of both both traditional and new media channels by college administrators to communicate with students, faculty and staff are discussed.  PRI conducted the research in conjunction with its affiliate, The Chicago School of Professional Psychology.

The purpose of the project was to delve into the issues surrounding communication delivery on college campuses.  The study sought to address two underlying questions.  First, of the methods that are being used by universities to communicate with their students, which are effective?  Furthermore, how can emerging digital technologies be deployed to enhance the administrator-student information flow?  To answer these questions, PRI both surveyed and conducted interviews with university students and administrators.

Table of Contents:

A. Introduction

B. Background

I. Definition of Communication

II. Information Types at Academic Institutions

III. Information Delivery Channels at Academic Institutions

C. Test Design and Models  

D. Results

I. Students have Preferred Communication Channels

II. Universities Continue to Use Older, Less-Effective Mass Media Delivery Channels 

III. Communication Channels Are Not Being Used Accurately 

IV. Irrelevant Messages Are Crowding Out Important Communications 

E. The Emergence of Digital Signage as an Effective Communication Medium

I. Application in Academic Settings

II. University Feedback on Digital Signage

III. Student Response to Digital Signage

F. Conclusion

Copies of the report are $250 from PRI, or qualified individuals may obtain a complimentary copy under an exclusive license agreement between PRI and the research sponsors, Black Box Network Services and OneLan Digital Signage.

 

 

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